Refund policy

Refund Policy for Broken Parts

At Diecast EV, we value your satisfaction and strive to provide products of the highest quality. If you receive a product with broken or defective parts, we are committed to resolving the issue promptly and efficiently. Please review our refund policy below:

  1. Eligibility for Refund:

    • Refunds are available for products that arrive with broken or defective parts.

    • The issue must be reported within [14 days] of receiving the product.

    • Proof of damage, such as photographs or videos, may be required to process the refund.

  2. Process for Requesting a Refund:

    • Contact our customer service team at info@diecastev.com within the specified time frame.

    • Provide your order number and a detailed description of the issue.

    • Attach any supporting evidence (e.g., photos or videos) to expedite the process.

  3. Refund Options:

    • You may choose to receive a replacement part at no additional cost or a full refund for the broken part.

    • In cases where a replacement is not possible, a refund for the entire product may be issued.

  4. Return Requirements:

    • Depending on the nature of the issue, we may request the return of the broken part or product. We will provide a prepaid shipping label if a return is required.

  5. Exclusions:

    • This policy does not cover damage caused by misuse, improper handling, or unauthorized modifications.

    • Items purchased from third-party sellers are not covered under this policy.

  6. Processing Time:

    • Refunds will be processed within [7-10 business days] after the damaged product or part has been received and inspected.

  7. Contact Us:

    • For any questions or concerns regarding our refund policy, please contact us at info@diecastev.com.

Thank you for choosing Diecast EV. We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.